How to report issues with SysEleven Stack

Introduction

The following document describes the required form and level of details when reporting issues. It is not required but helps to investigate issues faster. It serves as a guideline on how to report issues.

Required data for faster resolutions

We want to minimize your effort to report any issues. Therefor we provide the information that is necessary to check and solve your issues/requests.

Problem description:
- What does work?
- What does not work?
- Error messages?

- How often does the problem occur?
- Does the problem occur under specific circumstances?
- How to reproduce the problem?

Time and Date:
DD.MM.YYYY - HH:MM:SS
....

ID(s) of affected instance(s):
- #ID
- #ID

IP adresses:
- #IP
- #IP

Traceroute to IP adresses:
- "#TR1"
- "#TR2"